Privacy policy.

Last updated: July 14, 2026.

Who we are

M&L Detailing provides mobile detailing services across Worcestershire. If you have any questions about this privacy policy or the way your information is used, you can contact M&L Detailing at mldetailing1@outlook.com or 07413 110167.

The information we collect

• Contact details such as your name, email address and telephone number when you contact us.
• Booking related information such as vehicle details, service selection, address details and appointment preferences when you enquire or book.
• Message content and any other information you choose to include in the contact form or by email.
• Any information you choose to include in your message, such as vehicle details or location notes.
• Technical information that may be created when you use the website, such as basic browser or device information and standard hosting logs.

How we collect it

• Directly from you when you submit the contact form, email us, call us, or continue to Square to make a booking.
• From Square when you use Square's booking and payment systems.
• Automatically through normal website and hosting operations.

How we use your information

• To answer your enquiry and provide customer support.
• To arrange, confirm, manage, change or complete appointments.
• To keep business, tax, accounting and service records where required.
• To protect the website, prevent misuse and maintain security.

Our lawful bases for using your information

• We use your information where it is necessary to take steps at your request before providing a service, or to perform a contract with you once a booking is made.
• We use your information where it is necessary for our legitimate interests, including responding to enquiries, running the business, maintaining records and protecting the website.
• Where the contact form asks for consent to reply, you can withdraw that consent at any time by contacting us.
• We may also keep or share information where we are required to do so by law.

Who we share information with

• Square, where you use the direct Square booking and payment links.
• The website hosting provider and any configured form handling provider used to deliver contact form submissions.
• Professional advisers, service providers or authorities where reasonably necessary for business, legal or security reasons.

Square bookings and payments

Bookings and any online payments are handled through Square. This website does not collect or store your card details. When you continue to Square, your information is processed under Square's own terms and privacy notices as well as M&L Detailing's internal records.

Contact form handling

The contact form is designed to send your message to a configured third party form provider once the site owner connects it. If the form is not connected, the site tells visitors to contact M&L Detailing directly by phone or email instead.

Cookies, analytics and social links

As currently built, this website does not use its own analytics or advertising tracking tools. If you follow links to Square, Instagram or Facebook, those third party services may use their own cookies and tracking technologies under their own policies.

How long we keep your information

• General enquiries are usually kept for up to 12 months after the last meaningful contact unless they lead to a booking or there is a continuing business reason to retain them.
• Booking, appointment and related business records may be kept for up to six years where needed for tax, accounting, dispute handling or legal record keeping.
• Technical logs are kept only for as long as reasonably necessary for security, maintenance and hosting purposes.

Your rights

Depending on the circumstances, you may have the right to request access to your personal data, ask for it to be corrected, ask for it to be deleted, object to certain uses, ask for processing to be restricted, or request a copy in a portable format. To exercise any of these rights, contact M&L Detailing using the details above.

Complaints

If you are unhappy with how your information has been handled, please contact M&L Detailing first so the issue can be reviewed. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

International transfers and automated decisions

Some third party providers, including Square and any connected web services, may store or process data outside the UK. Where this happens, they are responsible for their own safeguards. This website does not use solely automated decision making or profiling that produces legal or similarly significant effects.

Changes to this policy

This privacy policy may be updated from time to time to reflect changes to the website, the booking process, legal requirements or the way M&L Detailing operates.